Sample Job Descriptions
Hospitality, Hotel Industry - General
The hospitality or hotel/accommodations industry is booming and many levels of employment are available in this industry from various levels from housekeeping work at a small, local motel to operations manager of a major 5-star hotel or resort.
Housekeeper - The maid or housekeeper position is responsible for keeping the rooms clean, sanitized and made-up for the facility's guests. The individual performing these tasks need to be informed as to effective sanitation and disinfection methods along with effective and effective techniques for making beds, maintaining the room condition and appearance that is consistent with the individual facility's standards. These individuals may also be required to clean and maintain common areas and the immediate surrounding outdoor areas adjacent to the rooms.
Concierge - The word concierge, taken from the French phrase Comte Des Cierges, means Keeper of the Candles. These individuals of the medieval days would attend to nobles during their visits to European castles. During these ancient days, a concierge was actually considered an officer of the King who was responsible for carrying-out justice. In today's world, the word Concierge is a type of assistant to a hotel or resort's guests. They are specifically responsible for assisting the guests with information or coordination of their sightseeing, dining or business needs. A concierge's main concern is for the facility's guests and their needs; they will routinely give advice and even arrange for side-trips, transportation and entertainment along with business services and concerns for the business traveler.
Reservation Clerk - Working at the front desk of a hotel or resort, the reservation clerk is essentially the life blood of a hospitality operation. These individuals perform most of the tasks that are responsible for filling and coordinating occupancy of the facility's rooms. Reservation clerks will typically use advanced computer programs designed specifically for the hotel industry and/or other web-based interfaces to coordinate a multitude of reservation requests from various sources such as the hotel or resort's website, online partner portals, email and phone inquiries. In addition to electronic booking methods reservation clerks must locate the best room and deal for walk-in customers. Being the front line, first contact of the facility, these reservation clerks routinely answer questions regarding room availability and descriptions of rooms, and the greater facilities along with information on attractions, restaurants and other sightseeing venues in the area. A good sense of direction and map reading skills is important for those applying to these positions. As dealing with the public can be challenging at times, a patient and courteous personality and outstanding problem solving skills are important for these individuals.
Hotel Manager - The hotel or resort manager is responsible for virtually all daily operations of a hotel or resort. Their main concern is maintaining the facility's quality and service to its patrons. Managers must also guarantee the facility minimizes its expenses (while maintaining its standards) and maximizes its income to ensure the facility's viability and profitability. Hotel managers typically handle complaints from customers and try to arrange for satisfactory resolutions to problems. In the case of smaller facilities, a hotel manager may perform more routine tasks such run the front desk, answer the phone and assisting with check-in and checkout. Individuals in these positions require extensive interaction with the public, at times dealing with issues and facility problems or customer issues; applicants need to possess excellent interpersonal and problem solving skills to handle these issues with tact and effectiveness. Following are some of the job requirements:
- Coordinate, direct, delegate and offer planning suggestions in regards to guest services for food/beverage, entertainment, events, business meetings, personal events and other hotel events.
- Responsible for finding, selecting and hiring responsible and qualified employees for various staff positions for the facility.
- Hold meetings and produce programs for the staff's development and growth including a staff safety program.
- Develop business plans and marketing strategies to ensure room booking and overall profitability. Also develop contacts with businesses, groups and other organizations to market and fill conference halls, convention centers, banquet rooms and other hotel facilities.
- Manage facility furnishing purchases and maintenance budget to include ensuring the overall hotel facility upkeep.
- Financial duties including employee payroll, expenses, income and basic bookkeeping duties.
- Prepare, develop and submit reports to management in regards to facility and business operations, including profit/ loss, bookings and expense reports.
Health Care Industry Job Descriptions - Coming Soon
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